Bepalings & Voorwaardes

Last updated: 1 July 2026

Website: onsplekkie.co.za

Operator: BDF Partners (Pty) Ltd trading as OnsPlekkie

Contact: info@onsplekkie.co.za

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of OnsPlekkie, a web-based service that helps families and property owners manage the shared use and availability of holiday homes, cottages, family properties and similar private accommodation.

By creating an account, using the website, inviting users, setting up a property, making a booking, blocking dates, or continuing to use OnsPlekkie, you agree to these Terms, including how we handle personal information as set out in section 14 (Privacy and personal information), which forms part of these Terms.

If you do not agree with these Terms, you must not use OnsPlekkie.

Plain-language note: We have tried to write these Terms in clear, understandable language, as required by the Consumer Protection Act, 2008 (“CPA”). If anything is unclear, please contact us before you use the service.

2. What OnsPlekkie does

OnsPlekkie provides tools to help families and property owners manage their own shared property arrangements. These tools may include:

• shared calendars;
• family bookings;
• room and capacity management;
• locked or admin-only room groups;
• house rules and property notes;
• cost recovery calculations;
• availability blocking;
• iCal calendar import and export;
• visibility of bookings from external platforms where calendar links are used; and
• basic coordination between family members and authorised users.

OnsPlekkie is a management and coordination tool only. It is not an estate agency, accommodation provider, travel agent, booking agent, payment processor, property manager, legal adviser, tax adviser, insurance adviser, or dispute-resolution service.

3. Who may use OnsPlekkie

You may open and hold an account only if you are at least 18 years old and legally able to enter into a binding agreement. A person under 18 may use a property only as a user invited by, and under the responsibility of, an adult account holder.

If you use OnsPlekkie on behalf of a family, trust, company, body corporate, partnership, property owner or other group, you confirm that you have authority to do so and that you agree to these Terms on behalf of that person or group.

You are responsible for ensuring that all users you invite to a property understand and follow these Terms and any house rules or arrangements set by the property owner or administrator.

4. Your account

You are responsible for:

• providing accurate account information;
• keeping your login details secure;
• all activity under your account;
• ensuring that only appropriate people are invited to access a property;
• removing access when a user should no longer have it; and
• notifying us promptly if you suspect unauthorised access.

We may suspend or restrict access if we reasonably believe that an account is being misused, used unlawfully, or used in a way that may harm the service or other users. Where practical and lawful, we will give you notice and an opportunity to respond.

5. Property setup and user responsibility

You are responsible for the accuracy of all information entered into OnsPlekkie, including:

• property details;
• room names;
• sleeping capacity;
• bed counts;
• pricing or cost recovery rules;
• house rules;
• linked units;
• hidden, locked or admin-only room groups;
• unlock codes;
• calendar feeds;
• availability blocks;
• external platform information; and
• user access permissions.

OnsPlekkie may assist with calculations, reminders, availability displays and calendar logic, but you remain responsible for checking that the information is correct.

6. Bookings and family arrangements

OnsPlekkie helps users record and coordinate bookings. It does not create a legal rental agreement between family members, guests, owners or third parties unless those parties separately agree to one.

All arrangements about who may use a property, what they must pay, who has priority, cancellation rules, cleaning responsibilities, damages, deposits, access, keys, pets, guests, and similar matters remain the responsibility of the property owner, administrator and users.

OnsPlekkie is not responsible for family disputes, disagreements about use of a property, unpaid contributions, damage to property, guest behaviour, or failure by any person to follow house rules.

7. Cost recovery and payments

OnsPlekkie may allow users to record or calculate amounts linked to a stay, such as a daily cost per person, cleaning contribution, shared cost recovery amount, or similar internal charge.

These figures are indicative calculations based on the information and rules you enter. We do not warrant that any calculated amount, split or total is accurate or suitable for any purpose, and you remain responsible for checking figures before relying on or sharing them.

OnsPlekkie does not process payments, hold funds, collect money, transfer money, issue tax invoices on behalf of property owners, or guarantee payment by any user.

Any payment arrangement is between the relevant users, family members, property owners, administrators or guests. You are responsible for complying with any tax, accounting, invoicing, exchange control, municipal, rental, tourism, body corporate, estate, trust or other legal requirements that may apply to payments or accommodation use.

8. Calendar sync and external booking platforms

OnsPlekkie may support calendar import and export using iCal or similar calendar-feed technology. This can help users align availability with external platforms such as Airbnb, Booking.com, LekkeSlaap, Vrbo, Google Calendar or other services that support compatible calendar links.

Calendar sync is an availability-only tool. It is not a full integration with external booking platforms.

Unless expressly stated otherwise, calendar sync does not sync:

• prices;
• payments;
• deposits;
• guest messages;
• guest personal details;
• platform fees;
• cancellation rules;
• minimum stays;
• cleaning fees;
• taxes;
• damages;
• reviews;
• identity checks;
• booking contracts; or
• any other commercial terms.

Airbnb, Booking.com and other platforms provide calendar import/export functionality through iCal-style links, but their timing, reliability, supported fields and refresh behaviour are controlled by those platforms, not by OnsPlekkie.

9. No guarantee against double bookings

OnsPlekkie is designed to help reduce the risk of double bookings, but it cannot guarantee that double bookings, calendar conflicts or availability errors will never occur.

You understand that:

• iCal sync is not always instant;
• external platforms may refresh calendars at different intervals;
• external platforms may change their calendar-sync behaviour;
• imported calendar feeds may fail;
• calendar links may expire, be removed or be entered incorrectly;
• not all external platforms re-export imported calendar blocks;
• users may create manual conflicts;
• internet, hosting or service interruptions may delay updates; and
• calendar data may not always reflect the latest booking status.

You remain responsible for checking important bookings and availability directly, especially when using multiple external platforms or accepting paid guests.

10. External platforms and third-party services

OnsPlekkie is not owned by, endorsed by, affiliated with, or responsible for Airbnb, Booking.com, LekkeSlaap, Vrbo, Google, payment providers, email providers, hosting providers, or any other third-party service unless expressly stated. All third-party names, trademarks and logos are the property of their respective owners and are used for descriptive purposes only.

Your use of third-party platforms is governed by their own terms, policies, fees and rules. We are not responsible for any loss, dispute, cancellation, suspension, penalty, platform error, guest issue, failed sync, data change or booking problem that arises from a third-party platform.

11. Availability of OnsPlekkie

We aim to keep OnsPlekkie available and working reliably, but we do not guarantee uninterrupted, error-free or permanent access.

The service may be unavailable or limited due to:

• maintenance;
• upgrades;
• hosting issues;
• internet failures;
• cyber incidents;
• third-party service failures;
• incorrect user data;
• force majeure events;
• changes to external platform systems; or
• circumstances beyond our reasonable control.

We may update, improve, suspend, remove or change features from time to time.

12. Acceptable use

You must not use OnsPlekkie to:

• break the law;
• mislead users or guests;
• infringe anyone’s rights;
• upload harmful, unlawful or offensive content;
• attempt to gain unauthorised access to systems or data;
• interfere with the service;
• reverse engineer or copy the software, except to the extent this restriction is not permitted by law;
• use automated scraping tools without permission;
• upload malware or malicious code;
• impersonate another person;
• misuse calendar feeds; or
• use OnsPlekkie for any purpose other than legitimate property coordination.

13. Content and data entered by users

You retain responsibility for the content and data you enter into OnsPlekkie.

You grant us permission to host, process, store, display and transmit that content only as reasonably necessary to provide and improve the service, support users, maintain security, and comply with legal obligations.

You must ensure that you have the right to upload or share any information you place in OnsPlekkie, including information about family members, guests, properties, stays, payments, contact details and calendar events.

14. Privacy and personal information

We process personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”). This section explains how we handle personal information; we do not keep a separate privacy policy.

What we collect. We collect the information you give us and generate through using OnsPlekkie, including: your name and email address; the properties, rooms, house rules, bookings, availability, calendar feeds and cost recovery figures you enter; sign-in and session data; and any suggestions or messages you send us.

Why we use it. We use personal information to provide and secure the service, sign you in, coordinate bookings and availability, send service emails (such as sign-in links and booking confirmations), and comply with legal obligations. We do not sell your personal information.

Responsible party and operator. As between you and us, you are the responsible party for the personal information you load about other people, such as family members, guests, cleaners, caretakers, contractors or emergency contacts, and we act as an operator processing that information on your behalf and on your instructions. You are responsible for ensuring that any such personal information is collected, used and shared lawfully, and that you have any consent or legal basis required under POPIA.

Who else processes it. We use trusted service providers, for example hosting and email delivery, to run OnsPlekkie. They process personal information only to provide those services to us. We do not otherwise share your information except where required by law.

Sensitive information and children. You should not upload unnecessary or special personal information (as defined in POPIA), and you must not upload personal information of children except where lawful and necessary and with the required consent.

Retention. We keep personal information only as long as needed to provide the service and meet legal obligations, and no longer than is lawful under POPIA. Section 25 explains what happens to your data on termination.

Your rights. You may request access to, correction of, or deletion of your personal information, and object to certain processing, by contacting us at info@onsplekkie.co.za. You may also lodge a complaint with the Information Regulator.

15. Security

We take reasonable technical and organisational steps to protect the service and user data, but no online system is completely secure.

You are responsible for using strong passwords, protecting access to your email account, limiting admin permissions, and removing users who should no longer have access.

You must notify us promptly if you suspect unauthorised access or misuse. We will notify you and, where required, the Information Regulator of any security compromise affecting your personal information as required by POPIA.

16. Fees and subscriptions

OnsPlekkie may be offered on a paid annual or other subscription basis. Fees, billing periods and included features will be shown on the website or agreed with you separately.

Unless stated otherwise:

• fees are payable in advance;
• access may be suspended if fees are not paid;
• fees are for access to the software service, not for successful bookings, payment collection, property management or income generation;
• we may change fees for future subscription periods by giving reasonable notice;
• all amounts are stated in South African Rand (ZAR); and
• prices are inclusive of VAT where VAT applies and we are registered for VAT, and our VAT status will be shown at checkout.

17. Cancellation, cooling-off and refunds

You may cancel your subscription in accordance with the cancellation process made available on the website or by contacting us. Cancellation stops future renewal unless otherwise agreed.

Cooling-off (ECTA). Where the Electronic Communications and Transactions Act, 2002 (“ECTA”) applies to your purchase, you may cancel the transaction without reason and without penalty within 7 days after the date of the transaction, and receive a refund of amounts paid, subject to the limited exceptions in ECTA. This right does not apply once a service has, with your agreement, been fully performed.

Refunds, if any, beyond your statutory rights will be handled according to the refund policy displayed at the time of purchase or agreed with you. Nothing in these Terms removes any cancellation, cooling-off or refund rights you have under the CPA, ECTA or other applicable law.

18. Intellectual property

OnsPlekkie, including its software, design, text, graphics, branding, workflows, interface, logos, database structure and related materials, belongs to us or our licensors.

You may use OnsPlekkie only for its intended purpose and only while you have a valid right to access it.

You may not copy, resell, reproduce, modify, distribute, reverse engineer (except to the extent permitted by law), create derivative products from, or commercially exploit OnsPlekkie without our written permission.

19. No professional advice

OnsPlekkie may provide practical tools, reminders, calculations and templates, but it does not provide legal, financial, tax, insurance, property management, accounting, safety or compliance advice.

You should obtain professional advice where appropriate, especially where the property is rented to paying guests, owned by a trust, shared between family members, subject to estate arrangements, subject to sectional title or estate rules, or used for commercial accommodation.

20. Limitation of liability

Please read this section carefully. It limits our liability to you. Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under South African law, including the CPA. If you are a consumer, these Terms do not take away any rights the CPA gives you.

To the maximum extent permitted by law, OnsPlekkie and its owners, directors, employees, contractors and service providers will not be liable for any indirect, incidental, special, consequential or economic loss, including:

• loss of income;
• loss of profit;
• loss of rental revenue;
• double bookings;
• booking cancellations;
• family disputes;
• unpaid contributions;
• incorrect calendar data;
• failed calendar sync;
• property damage;
• guest misconduct;
• external platform errors;
• loss of data;
• reputational harm;
• loss arising from your failure to check availability; or
• loss arising from incorrect information entered by users.

Subject to the paragraphs above, and to the maximum extent permitted by law, our total liability for any claim relating to OnsPlekkie is limited to the fees you paid to us for the service during the twelve (12) months before the event giving rise to the claim, or R1,000, whichever is greater.

Nothing in these Terms excludes or limits liability where the law does not allow us to do so, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for gross negligence or wilful misconduct, where such exclusion would be unlawful or unenforceable.

21. Indemnity

To the extent permitted by law, you agree to indemnify and hold us harmless against claims, losses, damages, penalties, costs and expenses arising from:

• your use of OnsPlekkie;
• information you enter into the system;
• your property arrangements;
• your guests or family members;
• your external platform listings;
• your payment or cost recovery arrangements;
• your breach of these Terms;
• your breach of any law or third-party right;
• property damage, injury or loss connected to the use of a property; or
• disputes between owners, family members, users, guests, caretakers, contractors or external platforms.

This indemnity does not apply to the extent a claim is caused by our fraud, wilful misconduct or gross negligence, and does not apply where or to the extent it would be unenforceable against a consumer under the CPA.

22. Property, guest and safety responsibility

We do not inspect, manage, operate, insure, clean, maintain or control any property listed or managed in OnsPlekkie.

The property owner or administrator is responsible for:

• property safety;
• access control;
• locks and keys;
• emergency information;
• insurance;
• maintenance;
• cleaning;
• compliance with local rules;
• guest suitability;
• family rules;
• fire, pool, gas, electrical and general safety;
• municipal, estate, sectional title or body corporate rules; and
• any legal requirements for short-term rental or paid accommodation.

23. Admin control and family disputes

OnsPlekkie allows admins to configure property rules, access, rooms, pricing, calendar blocks and users.

We do not decide who is entitled to use a family property, who owns it, who may invite guests, who should pay, or which family member has priority.

Where there is a family, ownership, trust, estate, divorce, inheritance or property dispute, you must resolve it outside OnsPlekkie.

We may suspend or restrict access if we reasonably believe that continued access could expose us, users or the property to risk.

24. Changes to the service or Terms

We may update these Terms from time to time. If changes are material, we will take reasonable steps to notify users, for example by email, in-app notice, or website notice, before the changes take effect.

Continued use of OnsPlekkie after updated Terms take effect means you accept the updated Terms. If you do not accept a material change, you may cancel your subscription as set out in section 17.

25. Termination and data

We may suspend or terminate access if:

• you breach these Terms;
• fees are unpaid;
• your use creates security, legal or operational risk;
• you misuse the service;
• we discontinue the service; or
• we are required to do so by law.

You may stop using OnsPlekkie at any time.

On termination, you may request an export of your data within a reasonable period before it is deleted. After termination we may delete or retain data in accordance with our data retention practices, section 14 and legal obligations. We will not retain personal information for longer than is lawful under POPIA.

26. Complaints, disputes and governing law

If you have a complaint, please contact us first using the details in section 27 so we can try to resolve it informally. We will acknowledge complaints within a reasonable time.

If a dispute is not resolved, you may also have the right to refer a consumer complaint to the National Consumer Commission or the relevant consumer tribunal or ombud, and to approach the Information Regulator on matters relating to personal information.

These Terms are governed by the laws of the Republic of South Africa, and any dispute relating to these Terms or OnsPlekkie will be dealt with in South Africa, unless applicable law requires otherwise.

27. Contact

For questions about these Terms, contact us at:

Email: info@onsplekkie.co.za

Business name: BDF Partners (Pty) Ltd trading as OnsPlekkie

Website: onsplekkie.co.za